Heritage Nortel Training Courses

With the acquisition of Nortel Enterprise Services (NES), Avaya has enhanced its strategic position in providing business communication solutions and services for enterprise customers. The integration of the former NES product portfolio has further defined Avaya's vision of communications systems powering enhanced business effectiveness.

Become an expert on Avaya Data Networking, Communications Systems, Applications, and Services with our high quality hands-on training solutions.

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Contact Center

Contact Center
Avaya Aura Contact Center Orchestration Designer Scripting Administration (5C00080K)

Unified Communication

Avaya Aura® Communication Manager Administration R7 (2145C)
Avaya Aura® Communication Manager Administration (5U00051K)
Integration of Avaya Aura® Core Components (7120C)
Integrating Avaya Aura® Communication Applications (7130C)
Integrating Equinox Solution with Avaya Aura® Collaboration Applications (7140C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Supporting Avaya Aura® Advanced Communication Applications (7230C)
Supporting Avaya Equinox Solution with Avaya Aura ® Collaboration Applications (7240C)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Avaya Session Border Controller Implementation and Maintenance (5U00090K)
Contact Center
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Contact Center Support (5C00030K)
Avaya Aura Contact Center Administration (5C00070K)
IP Office Technical Basic Implementation Workshop (10S00005K)
IP Office Technical Basic Implementation Workshop (10S00005K)
CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)
Avaya Aura® Session and System Support (5U00050K)
Avaya® Communication Server (CS) 1000 7.5 System Administration and Management (6351C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp (9U00166I)
Avaya Aura® Communication Manager Fundamentals (ATI01672V)
CS1K Rls 7.5 - Support Specialist Bootcamp (CS1KSSBC75)
Avaya Custom Course (GKAVAYA)