Heritage Nortel Training Courses

With the acquisition of Nortel Enterprise Services (NES), Avaya has enhanced its strategic position in providing business communication solutions and services for enterprise customers. The integration of the former NES product portfolio has further defined Avaya's vision of communications systems powering enhanced business effectiveness.

Become an expert on Avaya Data Networking, Communications Systems, Applications, and Services with our high quality hands-on training solutions.

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  • Public Classroom
  • Company Event
  • Virtual Learning
  • Class Connect HD
  • Elearning (Self-paced)

Contact Center

Contact Center
Avaya Aura Contact Center CCT and Multimedia Implementation (4C00050K)
Avaya Aura Contact Center Orchestration Designer Scripting Administration (5C00080K)

Unified Communication

Integration of Avaya Aura® Core Components (7120C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Avaya Session Border Controller Implementation and Maintenance (5U00090K)
Contact Center
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Contact Center Support (5C00030K)
Avaya Aura Contact Center Administration (5C00070K)
IP Office Technical Basic Implementation Workshop (10S00005K)
IP Office Technical Basic Implementation Workshop (10S00005K)
CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)
Avaya Aura® Session and System Support (5U00050K)
Avaya Aura® Communication Manager Administration (5U00051K)
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Avaya® Communication Server (CS) 1000 7.5 System Administration and Management (6351C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp (9U00166I)
Avaya Aura® Communication Manager Fundamentals (ATI01672V)
CS1K Rls 7.5 - Support Specialist Bootcamp (CS1KSSBC75)
Avaya Custom Course (GKAVAYA)